Hearing Impaired, Closed Captions & Audio Description 

• Hearing Impaired (HI) headphone set that transmits the film audio into the headset.
• Audio Description (AD) is a device that aids visually impaired patrons. It is for specific individual use and does not impact the standard cinema-going experience for non-users.
• Closed Caption (CC) viewing systems aid hearing impaired patrons through subtitles (projected onto purpose-made glasses and companion battery pack).

These options are available at all Luna Palace locations. To find out if a film does have (AD) Audio Description, (CC) Closed Captions or (HI) Hearing Impaired check the film pages .

Not all our screens have the option available. Please call the box office or email ahead (24 hours-notice needed) for us to make sure the session is available and ready. Written instructions also available on request.

Luna Leederville info page
Luna On SX info page
Windsor Cinema info page

We request that the users of the HI, AD & CC facilities allow 10min prior to the start of the session to acquaint them with the technology.

Wheelchair & Walker Access

BEFORE YOUR TRIP TO LUNA PALACE CINEMAS:

We kindly ask patrons with mobility aids or patrons requiring assisted access to please check which cinema their selected session will be screening in before attending the cinema. This information can be obtained by calling (08) 9444 4056 (Leederville), (08) 9430 5999 (Fremantle), or  (08) 9386 3554 (Nedlands) at extension 2, and speaking to a staff member, and should be checked on the day of the session selected, as session times can vary each day.

If you require assisted access to any of our cinemas, please arrive at least 15 min early for your session and let one of our friendly staff know. We can then direct you to the appropriate access points and assist you to your seats. It is important that you arrive early, as we may not be able to seat you once the house lights have dimmed and a feature has begun. This is due to OH&S reasons to protect both your safety and that of the cinema staff.

Luna Leederville

All cinemas at Luna Cinemas Leederville are accessible, with the exception of Cinema 2 (upstairs).
Patrons with mobility aids or patrons requiring assisted access to our cinemas can use the following access points into our cinemas:

• Cinema 1 –access is from the main entrance in the foyer/box-office area. There is a ramp leading from the street to the foyer/box office area and a wide ramp leading from this area to the level on which the general foyer and cinema 1 are situated.
• Cinema 2 –does not have disability access. This is due to the original 1920’s building structure and heritage listings. There are two flights of stairs and a further 5 step rise, with hand rails, to reach this cinema. If a film is screening in cinema 2 we may be able to swap it to an accessible cinema, however we require at least 24 hours notice to make this change. Please call ahead on 08 9444 4056 ext 2 during opening times.
• Cinema 3 and Cinema 4 there are three steps before the entrance to these cinemas, which are accessed via the Luna Lounge bar from the foyer/box office area. Alternately the Luna Lounge bar building can be accessed using a lane-way entrance and ramp, avoiding all steps.
• Cinema 5 – 8 easily accessible, and on ground level
• Luna Outdoor Cinema – enter the foyer/box office area through the Luna Lounge bar or via the lane-way entrance, to the outdoor area

Luna on SX

All cinemas at Luna on SX, Fremantle are on ground level and accessible. A ramp from the Essex lane carpark leads to the front courtyard and entrance to the box-office, foyer and cinemas.

The Windsor

All cinemas at The Windsor, Nedlands are accessible.

Patrons with mobility aids or patrons requiring assisted access to our cinemas can use the following access points into our cinemas:

• Cinema 1 - access is from the main entrance in the foyer/box-office area. There are two flights of stairs at this entrance, with hand rails, and ramp access is available from the left (eastern) side of the building, from the carpark. Please allow 15min prior to your screening for staff to assist you by providing direction to the ramp, and opening the door from inside the cinema once the previous session has finished.
• Cinema 2 - access is from the main entrance in the foyer/box-office area. There is one flight of stairs at this entrance, and ramp access is available from the right (western) side of the building, from the carpark. Please allow 15min prior to your screening for staff to assist you by providing direction to the ramp, and opening the door from inside the cinema once the previous session has finished.
• Cinema 3 - easily accessible, and on ground level.