Terms & Conditions
Cinema Club Card
Terms & Conditions
- Please note that Cinema Club Cards are non-transferable (ID may be required), non-redeemable for cash and non-refundable and that a valid Cinema Club Card must be presented at the box office in order to obtain the members’ discount.
- *Ticket prices are subject to change without notification.
- ** As we aim to bring you the very best and freshest cinema experiences there may be times when a higher than normal price point applies. In this instance Cinema Club members will receive a still discounted rate to these events but it may be slightly higher than the regular $16.50.
- *** The birthday pass will be automatically activated 2 days prior to your special day and is valid for 4 weeks from your birthday, no email notification will be sent out - just make sure to remeber you will have a special treat waiting for you to use when your birthday rolls around.
- As there is just 1 birthday pass per annual membership period make sure you make the time to use it before you lose it (or let us know if you might be away for your birthday (lucky you) and we can arrange an early or later release for you).
- This pass not valid for special events such as film festivals, 3D presentations and events where the cinema is being hired by a Third Party. This pass is non-redeemable for cash and cannot be split or used for two different screenings.
- *** As we can’t control our friends, there may be circumstances where the reciprocal benefits offered by them may change.
- The card is valid for 12 months from the date of purchase, and a renewal notice will be issued via email to remind members of an upcoming expiry.
- Lost or stolen cards can be reported with a lost card declaration form, to be completed in person at one of our cinema box offices, and a $7.00 (GST incl) replacement fee applies to each re-issued card.
- If the card is purchased close to the date of birth please allow 24hrs for the membership to be processed and birthday treat activated.
- Please update any email or detail changes using the webiste - click on the card image to be directed to the page, or let the box office staff know and they can assist.
- All personal information acquired by Luna Palace Cinemas is confidential and will be used for the operation of the Cinema Club Card only. We do not disclose the information to any third parties.